Terms and Conditions

Contract

The Contract for a short-term holiday rental shall be made between the Client and Springlake Leisure. The contract shall be governed by UK Law. It will be entered into when the deposit is processed and Springlake Leisure issues the confirmation letter. By making a reservation you are deemed to have accepted our terms and conditions. The Contract will be subject to the following booking conditions.


Booking

The Client making the booking agrees that they are authorised to make this booking on behalf of all persons who shall be renting the property and agrees to take full responsibility for the property and the payment of any rental fees or damages. All persons making the booking must be over 18 years old.


Deposit

A deposit of 25% of the rental fee is payable if the booking is made more than eight weeks before the commencement of the rental. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than eight weeks before the commencement of the rental, the total rental fee is payable at the time of booking.


Payment

Payments can be made by cheque, credit card or debit card. All cheques must be made payable to Springlake Leisure and can only be accepted if received not less than two weeks before the commencement of the rental.


Cancellations

Any cancellation made by the Client for whatever reason must be in writing. Once the booking has been confirmed the deposit becomes non-refundable. For cancellations made 6-8 weeks prior to the arrival date, 50% of the total rental fee will be payable, for cancellations made 4-6 weeks prior to the arrival date, 70% of the total rental fee will be payable, for cancellations made less than 4 weeks prior to the arrival date 100% of the total rental fee will be payable. Springlake Leisure strongly recommends that the Client takes out insurance against cancellation.


Advertised Facilities.

Not all items, equipment and facilities advertised may be available at all times due to breakdown, malfunction, or other reasons. The management of Springlake Leisure will try to rectify any malfunctions as soon as possible but no refund of any or all of the money paid by the customer will be made.


Services

Electricity and water are included within the rental charge.


Care of the Property

The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as was found at the beginning.


Fixtures & Fittings

All fixtures, fittings and equipment must be used solely for their intended purpose. Springlake Leisure request that you do not take into the accommodation any portable heaters, lighting equipment or any items that may cause danger to the lodges, its equipment or its occupants.


Breakages, Damage or Missing Items

The Client is legally bound to reimburse Springlake Leisure for breakages, damage, missing items or excessive cleaning caused by the party during the period of the rental.


Complaints

Springlake Leisure endeavour to ensure that everything is to your satisfaction during your stay. Should there be any cause for complaint during the occupation of the property, it must be notified promptly to the management and in the case of a serious problem confirmed in writing.


Smoking

Following Government legislation Springlake Leisure operates a no smoking policy within the complex.


Children

The safety and conduct of Children on the site is the full responsibility of Adult Guests.


Visitors

Only those persons notified to Springlake Leisure are entitled to occupy the accommodation allocated. If you receive visitors during your stay who are not resident at Springlake Leisure you must inform the management. You will be held responsible for the behaviour of your visitors while they are on the site.


Pets

Springlake Leisure operates a no pets policy.


Late Arrivals

We ask that you inform us of your planned arrival time. You must inform Springlake Leisure if your arrival time changes substantially.


Parking

Parking of vehicles must be in the designated car parking area at the front of the site. Your vehicles, their accessories and contents are left entirely at your risk. Springlake Leisure will not be responsible for any loss or damage from or to any vehicle. If any of your group had mobility problems please discuss this with Management prior to booking.


Liability

Springlake Leisure cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than the proven negligence of us or our employees. You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.


Force Majeure

Springlake Leisure cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. These circumstances include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.


Right of Entry

We will not normally enter a lodge once let without your agreement however employees of Springlake Leisure shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.


Lost Property

We cannot be held responsible for items reported lost which cannot be found. Property is at all times the responsibility of the owner.


Privacy

Protecting your privacy is important to us and we will strive to keep your personal information confidential. Your details will be kept on our database to enable us to keep you up to date with any future offers, information or mailings. We do not give any information to third parties or use information gathered in any other way than those described above. If required by law or legal process to disclose your personal information we will do only in accordance with the law.


Terms and Conditions

Springlake Leisures reserve the right to change or amend these terms and conditions at any time.